Store Policy
Store Policy:
Discounts
Any discounts must be applied at the time of purchase and may not be applied to previous orders. Customers can only apply one discount code per order.
When will I get my items?
We work Monday - Friday, excluding holidays. We ship within 1-3 business days from the date of purchase. We do our best to get your packages to you as soon as we can since we understand it’s important for a lot of our customers to get their orders promptly. If for any reason, we cannot ship your order within our normal policy, we will contact you immediately to give you an update on your order. If you need your order expedited and need a set guaranteed date, please pick the appropriate shipping method at checkout.
We are responsible for your purchase until it reaches the Post Office. After that, it is out of our control. Ohlea is not responsible for carrier delays or lost, theft, or misdirected shipments by the carrier, unless guaranteed shipping rates are purchased. Although we have not encountered any issues so far, we will do what we can to ensure our customers are satisfied. There is no International shipping at this time.
Exchanges
We are confident that you will love your Ohlea order, but if you are unsatisfied, please let us know and we can address your concerns. Please email ohlea19@gmail.com for all inquiries or concerns. We honor exchanges ONLY within 14 days from the receipt of purchase. So there are no refunds, but we will do all that we can to get you a piece you will love! The buyer is responsible for all return shipping charges. All items must be returned new, unworn, and original tags intact. We will inspect all return packages and reserve the right to deny an exchange if criteria are not met.
If items are defective, Ohlea will take responsibility and we will make sure you get a new item to ensure your satisfaction.
SALE Items
All SALE items are final, but may be exchanged for a different size only. All shipping fees for normal return/exchange apply.
Discounts
Any discounts must be applied at the time of purchase and may not be applied to previous orders. Customers can only apply one discount code per order.
When will I get my items?
We work Monday - Friday, excluding holidays. We ship within 1-3 business days from the date of purchase. We do our best to get your packages to you as soon as we can since we understand it’s important for a lot of our customers to get their orders promptly. If for any reason, we cannot ship your order within our normal policy, we will contact you immediately to give you an update on your order. If you need your order expedited and need a set guaranteed date, please pick the appropriate shipping method at checkout.
We are responsible for your purchase until it reaches the Post Office. After that, it is out of our control. Ohlea is not responsible for carrier delays or lost, theft, or misdirected shipments by the carrier, unless guaranteed shipping rates are purchased. Although we have not encountered any issues so far, we will do what we can to ensure our customers are satisfied. There is no International shipping at this time.
Exchanges
We are confident that you will love your Ohlea order, but if you are unsatisfied, please let us know and we can address your concerns. Please email ohlea19@gmail.com for all inquiries or concerns. We honor exchanges ONLY within 14 days from the receipt of purchase. So there are no refunds, but we will do all that we can to get you a piece you will love! The buyer is responsible for all return shipping charges. All items must be returned new, unworn, and original tags intact. We will inspect all return packages and reserve the right to deny an exchange if criteria are not met.
If items are defective, Ohlea will take responsibility and we will make sure you get a new item to ensure your satisfaction.
SALE Items
All SALE items are final, but may be exchanged for a different size only. All shipping fees for normal return/exchange apply.
SHIPPING
Processing time
The time needed to prepare an order for shipping may vary depending on your order. We strive to do our best to ship all orders within 1-3 business days. Please allow additional time for transit. Transit time varies by location.